Privacy Policy
Eye Rx Frames is committed to protecting the privacy of its users. This privacy policy outlines the types of personal information that we collect, how we use it, and the measures we take to keep it secure.
Personal Information We Collect
We may collect personal information that you provide to us when you visit our website, such as your name, email address, phone number, and other contact information. We may also collect information about your computer, including your IP address, operating system, and browser type. We may use cookies and other tracking technologies to collect information about your browsing behavior on our website.
How We Use Personal Information
We may use the personal information we collect to:
Respond to your inquiries and provide you with information about our services;
Send you marketing materials and newsletters about our products and services;
Improve the content and functionality of our website;
Protect our website and users from fraud and other unauthorized activity;
Comply with legal obligations, including responding to subpoenas and court orders.
Sharing Personal Information
We may share your personal information with third-party service providers who help us operate our website and provide services to our users. These service providers may include website hosting companies, email marketing platforms, and customer relationship management software providers. We may also share your personal information with law enforcement agencies or other government entities as required by law.
Security of Personal Information
We take appropriate technical and organizational measures to protect the personal information we collect against unauthorized access, disclosure, and destruction. We restrict access to personal information to employees, contractors, and agents who need to know the information to operate our website and provide services to our users.
Your Rights
You have the right to access, correct, and delete your personal information that we hold. You may also have the right to restrict or object to the processing of your personal information or to request that we transfer your personal information to another organization. To exercise any of these rights, please contact us using the information provided below.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our information practices. We will notify you of any material changes to this privacy policy by posting a notice on our website or by sending you an email.
Contact Us
If you have any questions or concerns about this privacy policy or our information practices, please contact us at eyerxframes@gmail.com or call (661)522-0610.
Patients Own Frame Policy
At Eye Rx Frames, we understand that some patients may prefer to use their own frames when ordering prescription lenses. That's why we offer a Patients Own Frame service for those who want to keep their existing frames or purchase new frames from a different source.
When you choose our Patients Own Frame service, you can rest assured that your frames will be handled with the utmost care and expertise by our trained technicians. We will take precise measurements of your frames to ensure a perfect fit for your lenses, and we use only the highest-quality materials and advanced technology to create your lenses.
Please note that while we take every precaution to ensure the safe handling of your frames, we cannot be held responsible for any damage that may occur during the lens installation process. Additionally, if your frames are found to be unsuitable for lens installation, we will inform you before proceeding with the service and may offer alternative options.
To take advantage of our Patients Own Frame service, simply send them to us with your prescription information. Our team will take care of the rest and return your frames to you with your new lenses installed.
Refund Policy
We at Eye Rx Frames are committed to providing you with the best possible experience when purchasing eyewear. However, we understand that sometimes things do not work out. This return policy outlines the guidelines and procedures for returning eyewear to us.
Returns and Refunds
We accept returns within [60] days from the date of purchase. To be eligible for a return, the eyewear must be in its original condition and packaging, including all accessories and documentation. We cannot accept returns on items that have been worn or damaged by the customer.
If you are not satisfied with your eyewear purchase, please contact us at eyerxframes@gmail.com or call (661)522-0610 to initiate a return. Once we have received your return and inspected the eyewear, we will issue a refund to the original payment method. Please note that shipping charges are non-refundable.
Exchanges
If you need to exchange your eyewear for a different size, color, or style, please contact us at eyerxframes@gmail.com or call (661)522-0610 to initiate an exchange. We will process your exchange once we have received your original purchase and inspected the eyewear.
Conclusion
We want you to be completely satisfied with your eyewear purchase from Eye Rx Frames. If for any reason you are not, please contact us at eyerxframes@gmail.com or call (661)522-0610 to initiate a return, exchange, or warranty claim. We will do everything we can to make it right.
Lens Redo Policy
- Eye Rx Frames will redo lenses for customers within 60 days of the original purchase date, provided that the customer meets the criteria outlined below.
- To qualify for a redo, the customer must provide a valid proof of purchase and return the original eyeglasses or lenses in their original condition.
- The customer must schedule an appointment with an optician or eyecare professional at Eye Rx Frames to determine the reason for the dissatisfaction and to discuss the desired changes.
- If the dissatisfaction is due to a prescription change, the customer must provide a new prescription from their eye doctor before the redo can be performed.
- If the dissatisfaction is due to the lens material or coating, the customer must pay the difference in cost between the original and desired lenses.
- If the dissatisfaction is due to a mistake or error made by Eye Rx Frames, the redo will be performed at no additional charge to the customer.
- Eye Rx Frames reserves the right to deny a redo if the customer has damaged or altered the original lenses or frames in any way.
- Eye Rx Frames is not responsible for any loss or damage to the original lenses or frames during the redo process.
- The customer acknowledges that a redo may result in slight differences in the appearance, fit, or function of the eyewear, and agrees to accept such changes as reasonable and acceptable.
- This lens redo policy is subject to change at any time without prior notice to customers.
Anti-Glare Warranty Policy
At Eye Rx Frames, we are committed to providing our customers with high-quality eyeglasses and sunglasses that meet their needs and exceed their expectations. That's why we offer an Anti-Glare Warranty for all of our lenses with anti-glare coating.
This warranty covers any defects in the anti-glare coating for a period of one year from the date of purchase. If the anti-glare coating on your lenses becomes defective during this time, we will replace your lenses free of charge.
Please note that this warranty does not cover damage caused by accidents, misuse, or improper care of your eyeglasses or sunglasses. Additionally, this warranty does not cover scratches or other cosmetic damage to the lenses.
To make a warranty claim, simply contact our customer service team and provide your order number and a description of the issue. We will then arrange for you to send your eyeglasses or sunglasses back to us for evaluation and replacement of the lenses if necessary.
Thank you for choosing Eye-Rx Frames for your eyewear needs. We are committed to providing you with the best possible products and services, and we stand behind our products with our Anti-Glare Warranty.
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